Emergency repair
Your site broke, you didn’t touch anything, and now you’re losing orders.
The worst part isn’t the error. It’s not knowing who to call, or whether they’ll rip you off. Text a real person, get a written diagnosis and a fixed price in about 4 business hours, and it’s free to find out.
Text 562-726-2287, or tell us what’s happening. Free to find out what’s wrong; you only pay if you approve the fixed quote.
We reply 7am to 5pm Pacific. A real emergency, text anyway, day or night, and we’ll do our best to get to you fast. Tell us what’s happening.
Sound familiar?
If this is your morning
“My website is down and it’s still down right now. I’m losing sales and I don’t know why.”
“It broke right after an update and I didn’t touch anything.”
“My web developer disappeared and now I can’t even get into my own website.”
“Hosting support just blames my site and tells me to wait 1 to 3 business days for an email.”
“I feel ashamed in front of my clients and I don’t know how to respond to them.”
“I don’t know who to call, and I don’t know who I can trust not to rip me off.”
If that’s you right now, you’re in the right place. None of it is your fault, and you’re not the first person it’s happened to today.
The relief
The version where someone’s got it
You send one text. Someone who’s seen this a hundred times is already looking at your actual site, not a ticket in a queue.
By this afternoon you have it in writing: what broke, and what it costs. One number, agreed before anyone touches anything. If the price is fair, you say go. If it isn’t, you keep the diagnosis and walk, and it cost you nothing. Either way, you get to stop refreshing the page and hoping.
Where to start
Start with what you’re seeing
The process
What happens when you text us
- You describe what you’re seeing, in plain English. No credentials, no account access, nothing technical.
- We look at your site ourselves.
- You get a written diagnosis and a fixed quote, in about 4 business hours.
- You approve. Then work starts, same day if you approve during business hours.
Same day means work starts the same day, not that every repair finishes that day.
Straight answer
Why the price is fixed, and why there’s no price list
A site that’s down because a certificate expired and a site that’s down because it was hacked are the same sentence to you and two very different days of work. So we don’t publish a number we might blow past. We look first, then give you one fixed price.
What moves it: the platform, whether access already exists, how long it’s been broken, and whether someone already tried to fix it. That last one is fine, just tell us.
You were scared it would cost thousands, or that they’d make it worse. That’s the whole reason the diagnosis and the price come before any work, and before any money.
Who you get
Who you’re dealing with
Two people, 13+ years, enterprise down to small business. You talk to the person doing the work, not an account manager.
And you keep your site. If a past developer locked you out or vanished, we help you get back in, and the passwords stay yours. No hostage situations.
Honest limits
What we don’t do
- We’re not a 24/7 hotline, and we won’t pretend to be. Our hours are 7am to 5pm Pacific. For a genuine emergency we still do our best off-hours, we just can’t promise a clock time. We’re human, and we have lives too.
- We don’t manage your hosting or watch your site around the clock, unless you’re on a support retainer.
- If what you need is someone on call every day, the honest answer is a retainer, not an emergency every time. See the support retainer.
The alternatives
Freelancer vs. your host vs. us
| A marketplace freelancer | Your hosting support | Common People | |
|---|---|---|---|
| Who actually looks at your site | Maybe | No, they check the server | Yes, a person opens your site |
| What you know before paying | A guess | Nothing | A written diagnosis and a fixed price |
| Turnaround | Whenever they reply | “1 to 3 business days” | About 4 business hours to a diagnosis |
| If it breaks again | Start over with a stranger | Another ticket in the queue | The same people who already know your site |
Most people try their host first. It usually fails for one reason: hosts fix servers, not sites.
The guarantee
You’re never buying blind
- You get the diagnosis before you pay, so you’re never buying blind.
- The price is fixed before any work starts.
- Nothing happens without your approval.
Before you buy
What you’re probably wondering
You get a written diagnosis and a fixed quote in about 4 business hours. Approve during business hours and work starts the same day.
Then the quote is small, and sometimes the diagnosis just tells you how to fix it yourself. The diagnosis is free and yours to keep either way.
Not to diagnose it. If you approve the work, we ask only for the access that fix needs, and you can change it afterward. You keep ownership of everything.
We tell you straight, you owe nothing beyond an agreed quote, and we point you to someone who can.
Ready when you are
Text a real person.
Written diagnosis and a fixed price in about 4 business hours, free to find out, and nothing starts until you say go.