Support retainer
Every time you need a change, you’re explaining your whole site to a stranger again.
There’s no one who knows your site, so every fix, update, or new feature starts from zero. A retainer fixes that in two steps. First we get your site back into working order and easy to maintain. Then we’re on call for whatever you need next, big or small, from the same team that already knows it.
Sound familiar?
You’ve said one of these out loud
“I can’t change anything myself. They want $150 an hour to do it.”
“My web developer disappeared, and now I can’t even get into my own site.”
“The moment a developer has to get involved, a simple change takes weeks.”
“Hosting just blames my site and tells me to wait one to three business days.”
Every one of those is the same gap: there’s no one who actually knows your site.
The gap
The problem is nobody knows your site
So every time you need something, you’re back to square one. Find a person. Explain the whole setup from scratch. Hand over access. Hope they don’t break something else on the way. The work is rarely the hard part. Starting over with a stranger, every single time, is.
Step one
First, we get your site back into working order
A retainer with us doesn’t start with a monthly invoice for “monitoring.” It starts with a cleanup. We go through your site, fix what’s broken or half-finished, tidy the setup that’s been piling up for years, and document it so it’s actually maintainable.
That’s the part almost nobody does, and it’s why everything after it gets easier. We’re not billing you every month to babysit a mess. We fix the mess first.
Step two
Then we’re on call for anything, big or small
Once it’s in shape, we’re your team for whatever comes next. A five-minute copy change or a brand-new feature, you just tell us, and it gets done by people who already know your site. No re-explaining. No new stranger. No starting over.
- Keep it running. The maintenance and fixes that stop emergencies before they start.
- Ship changes. The edits, pages, and features that used to sit in a queue for weeks.
- Think ahead. The planning that keeps the site up with the business, not behind it.
The payoff
One number. No re-explaining.
You have one team that knows your site. Something needs doing, you text it, and it’s handled by someone who already has the context. You stop being the middleman between your business and a rotating cast of strangers. And you still own everything, documented and yours to walk away with.
Pricing
Priced up front. No lock-in.
From $2,500 a month, for SMBs and up. Not for solo operators or hobby sites.
Three tiers, sized to how much site there is to support, not a number of hours you have to ration. Hours don’t roll over. Anything beyond scope is billed at a preferred rate for retainer clients. Cancel with 30 days’ notice. Full pricing is on our pricing page.
The alternatives
A new stranger every time vs. a team that knows your site
| Call someone new each time | On a retainer with us | |
|---|---|---|
| Who you explain it to | A stranger, from scratch | A team that already knows your site |
| Getting the site in shape | On you, or never | Step one, before anything ongoing |
| A change or a new feature | Find someone, wait, hope | You text us, it gets done |
| What you pay | A new quote every time | A predictable monthly fee |
Fit check
Is a retainer right for you yet?
Yes, if your site matters to the business and you’re tired of starting over with a new person every time.
Not yet, if you’ve got fewer than a handful of changes a month. A Quick Fix is cheaper, and we’ll tell you so.
Not this, if it’s a solo or hobby site. This is built for SMBs and up.
FAQ
What you’re probably wondering
Before the ongoing part starts, we go through your site, fix what’s broken, and make it maintainable, so you’re not paying a monthly fee to babysit a mess.
Anything, big or small: a copy change, a new page, a new feature. If something’s out of scope, we tell you before it costs more.
No. The cleanup is how we learn it and get it right, whoever built it.
Yes, with 30 days’ notice, and you keep everything.
Ready when you are
Stop starting from scratch every time
One team that knows your site, on call for whatever you need next. We get it into shape first, then we’re a text away.